FREQUENTLY ASKED QUESTIONS

QUESTIONS? WE’VE GOT ANSWERS

Answering your questions in a timely manner is important to us. Below are answers to the questions we are asked most frequently.

If your question is not answered below, please email us at support@appletontalent.com or visit Support.AppletonTalent.com for assistance.

I'm interested in your services and would like to talk to one of your team members.

Please call us at (256) 970-2828, or email us at info@appletontalent.com. We would love to chat with you!

I want to apply for a job with Appleton.

You can apply for a job with Appleton by visiting our Careers page. Our Careers page will take you to our application website, where you will see a full listing of the positions for which we hire. Please note that we do not accept paper applications or résumés. Please select the position within the district that you are interested in. Upon clicking on the job position title, you will be directed to the job description and job requirements. After reading through the requirements, click "Apply for this job?" on the right hand side of the page to apply. This will take you to a page that asks if you are a new or returning applicant. If you have never applied before, click "New Applicant" to set up your username and password. Next, the website will immediately prompt you for your information, which it will save and place into your application. Once you have submitted your application, you will receive a confirmation email so that you can be sure that your application was received.

I’m interested in your Afterschool Labs program.

If you live in the Huntsville, AL, area and are interested in enrolling your student in our Afterschool Labs program, please visit huntsvilleafterschool.com. If you are a school district interested in Afterschool Labs, please call us at (256) 539-6363, or email us at info@appletontalent.com. We would love to chat with you about this award-winning program!

I'm an employee, and I want to know when I can start work.

Once you complete all of your documents in TalentEd, you will receive a welcome email that will clear you to work.

I have completed the checklist but have not received a welcome email.

You will receive your welcome email in the order that it was processed. It should not take more than a few days.

I'm an employee, and I am curious about my background check.

Results for background checks processed in Alabama can be viewed at: https://tcert.alsde.edu/Portal/Public/Pages/SearchCerts.aspx If you are in Alabama and have questions concerning the status of your background check, you may contact the Alabama State Department of Education at (334) 353-8567. The ALSDE does not share with Appleton any background check results or the reason for any delays.

I'm an employee, and I need to verify my I-9.

Have you uploaded your forms of identification into TalentEd, under the Employment Eligibility Verification task? Please reference the list of acceptable I-9 documents in TalentEd. If you have questions or concerns about your I-9, please email support@appletontalent.com, or call our support center at (256) 539-6363.

I'm an employee, and I need help with TempServ.

Please email us at support@appletontalent.com or call us at (256) 539-6363, and an Appleton Support Representative will be happy to help you. Support staff can enter their time anytime during the week. Every employee has until Sunday at midnight to enter their time.

I'm an employee, and I need help with TalentEd.

If you are logging into TalentEd for the first time, then you will not have a password set up in TalentEd yet. Once you receive the email from TalentEd, select "click here" to create your password. It will prompt you to type in your username. Your username is your email address. Your password must be at least 8 letters long, with 1 special character. (Example: Appleton123$) If you have reset your password and are still not able to login, please call TalentEd at 1-800-490-9686, ext. 4000.

I am a faculty or staff member at a school and I need help with RoleCall.

Please email us at support@appletontalent.com or call us at (256) 539-6363, and an Appleton Support Representative will be happy to help you.

I am an Appleton employee and need help with RoleCall.

Please email us at support@appletontalent.com or call us at (256) 539-6363, and an Appleton Support Representative will be happy to help you.

I'm an employee, and I need help with AESOP.

You can access AESOP online at http://www.frontlinek12.com/Products/Aesop.html.
  1. Resetting Login ID: Please email us at support@appletontalent.com or call us at (256) 539-6363 and let our representative know that you need to reset your AESOP login.
  2. Changing availability settings: To update your settings in AESOP from the login homepage, you will need to go to "preferences." Then select the type of setting you wish to update (i.e. "change PIN," "schools," "call times," or "district list"). From here, you will have the option to view and edit any setting for these four types of personal information.

I'm an employee, and I cannot log in to Appleton U for training.

The email address that you log in with will be the same email address where your invitation was sent. This is generally your personal email. If you cannot find your welcome email, please go to http://www.appletonu.com/ and enter your personal email. Then select "I forgot my password." It will be in blue underneath the login box. Once you have done this, you will receive your password via email.

I'm an employee, and I have not been paid, or my pay is incorrect.

Please email us at support@appletontalent.com or call us at (256) 539-6363, and an Appleton Support Representative will be happy to help you.

I'm an employee, and I need to update my federal tax form, state tax form, or direct deposit information.

Please email us at support@appletontalent.com or call us at (256) 539-6363, and an Appleton Support Representative will be happy to help you.

I WAS an employee, and I want to be removed from all systems.

Please email us at support@appletontalent.com or call us at (256) 539-6363, and an Appleton Support Representative will be happy to help you.

I'm an employee, and I want to receive unemployment during holidays and the summer.

We are not permitted to discuss unemployment with you. To determine if you are eligible, please visit the Alabama Department of Labor’s website at http://www.labor.alabama.gov/uc/.

What are your support center hours?

Appleton's Customer Support hours are Monday through Friday, 5:30 a.m. - 7 p.m.
We experience higher call volumes on Mondays and Fridays, so we encourage you to leave a voicemail or email us at support@appletontalent.com on those days if you have trouble reaching us. We will do our best to respond to your call or email within two business days.

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